Appeals and/or Complaints
Should the Rated Entity, or any third party, need to lodge a complaint and/or appeal against the resultant score of a BEE Certificate issued by our Company, or any other verification related matter, the relevant documentation may be submitted to the Chief Operating Officer of BEE Certification (Pty) Ltd for investigation and adjudication.
The required forms are annexed hereto.
Once the appeal and/or complaint is received the COO of BEE Certification (Pty) Ltd will, within 48 hours of receiving the appeal or complaint, acknowledge receipt of the complaint and/or appeal in writing, and confirm the time-frame in which the complaint or appeal should be resolved.
Once a decision upon the appeal and/or complaint has been made by the COO, the COO will inform the appellant / complainant, as well as any other person or party deemed to have an interest in the outcome of the investigation, of the decision made in writing.
COO contact details:
Barney Mangwane
Tel: 086 112 BEEC (2332)
E-mail: barney@beecertification.co.za
